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EMERALD INDUSTRIAL SUPPLIES Freight Terms and Conditions

1.0 Freight – Australia Wide (Excludes International)

If you have any queries about Freight, please Call: 1300 694 000 or Email: admin@emeraldindustrial.com.au

We deliver to the remotest areas of Queensland unlike the big guys!


** Cut Off Time for Overnight Orders is 11:00 am Subject to Stock Availability ** Dangerous goods (e.g. Lithium Batteries) CAN NOT send with overnight

We do not accept international orders unless approved by EIS. Please email admin@emeraldindustrial.com.au for more information. 

For Lithium Products please note that all lithium batteries are now classified as dangerous goods. They can't be carried by air. Australia Post can't accept lithium batteries or devices containing them for mailing overseas or for domestic air carriage. These can only be transported within Australia by road transport.

 

1.1  Australian Rural Locations excluding Queensland: 

As the rate can be varied in rural places, an extra fee might be applied to the non-metropolitan areas above the base rate. Our staff will contact you for the correct freight before dispatch. Or if you are not sure what is the exact cost for the freight please contact us.

 

2.0 Delivery 

Orders that are under 20kg & under 1m in length & under 0.25 cubic meter within Australia will be sent via Australia Post eParcel. Orders that are over 22kg & over 1m in length within Australia will be sent via our nominated freight company. All deliveries can be tracked at all times via their online tracking systems. We will email you and send you the text message with the Courier details & tracking information. Emerald Industrial Supplies Pty Ltd reserve the right to change or withdraw free delivery at any time. You will be entitled to a refund or cancellation should you not wish to proceed with the order.

 Please Note: If one of your item's weight is 25kgs or above, you will need to provide assistance with unloading. Shipping quotes and charges for over-size products are based on the receiver having a forklift to unload the shipment at the receiving end.

Please note: Overnight Shipping only applies to non-free-shipping products. EIS will choose a shipping method for Free Shipping products. Dangerous goods (e.g. Lithium Batteries) CAN NOT send with overnight

 

2.1 Delivery Times

All products that are in stock will be dispatched 1-2 business days. Allow between 2-8 working days from dispatch date for delivery depending on your delivery address & if products are in stock. If we need to order stock in from a supplier, it may take 2-8 days to arrive in our store. We will advise if products are on backorder and you can have the choice to keep or cancel your order.

We do our best to ensure your order is delivered on time and in a perfect condition BUT unfortunately, once the goods leave our distribution centre we are unable to take responsibility for damages that occur during transit. We also are unable to take responsibility for extended delivery times due to unforeseen circumstances.

**NO C.O.D ORDERS** 

 

2.2 Delivery Insurance

EIS does not include Shipping insurance as part of any goods purchased, this will need to be added separately in Shopping Cart Page to protect your goods from loss or damage while in transit.

By choosing not to insure your package you understand that Emerald Industrial Supplies is not responsible for any loss or damage to the package or its contents incurred during shipping.

Some remote areas and islands may have different Delivery Insurance Rates, please contact us on admin@emeraldindustrial.com.au or 1300 694 000 to purchase insurance.

 

2.3 Courier Deliveries

Courier deliveries will only be made to fixed addresses.

Goods that are left at unattended premises are the responsibility of the receiver.

If you select Express Post, it means to allow our courier partner to leave the parcel if no one is at the address and there is somewhere safe to leave it.

PO BOX is not allowed for Express Post.

Please ensure we are aware of any special delivery requirements.

Large items (goods over 22Kg) May require a Forklift unload or someone available at the time of delivery to assist with unloading large items. A Business address is preferred for large item delivery. If a forklift is unavailable for Heavy item delivery a Tailgate unload can be arranged with the carrier prior to shipping, however, a $75 fee applies to all Tailgate unload deliveries. Please contact our sales team if a Tailgate unload is required.
Re-Delivery Charges are not accepted by EIS. If you are not available at the time of delivery and request re-delivery from the carrier all charges will be the responsibility of the receiver.
Please ensure all orders are addressed to premises that are maned between the hours of 9-5 pm, and if no-one is available please Give Authority to leave Package in a safe place at the delivery address. This Authority can be noted in the "Add comments about your order" section in the checkout.

 

3.0 In-store Pickup (Click & Collect)

You can pick up your order from your local Emerald Industrial Supplies store at no additional cost.

Once your order has been placed with the “Pickup from store” option, we will contact you to let you know when your order will be available for pickup.

You'll need to bring your Driver Licence or other government-issued photo ID to the store. The store may take a copy of your photo ID, this is to help prevent credit card fraud and will be kept temporarily. It will be destroyed after a short period.
Our Store Operating Hours: Mon-Fri: 8am - 5pm, Sat: 9am - 12pm. Public Holidays Closed.

 

4.0 Free shipping 

 

4.1 Free Shipping For Orders Over $99 (Conditions applied)

Emerald Industrial Supplies offers free delivery for orders over $99 on a single transaction depending on shipping weight and Destination Zone. Please see the table below for details.
The total weight of the order must be below 20KG and the dimensions of the package have a maximum length of 1m and package volume of 0.25m³. 
Items that exceed the above weights and dimensions or not meet requirements in Table1 may incur a freight charge and we will contact you prior to the dispatch to advise and confirm any freight charges. 
This offer is valid for a limited time and Emerald Industrial Supplies reserves the right to remove the offer without notice.

 

Table1:

Over $99 Free Shipping - Terms and Conditions

This free shipping offer will only apply to the customers within Australian shoreline, not including Tasmania, Norfolk Island, other islands and rural areas. Freight charges will be applied to these areas.  We will contact you for the actual freight for your order.

* Excludes some remote areas.
* Excludes some oversized items


This free shipping offer will only apply to the customers within Australian shoreline, not including Tasmania, Norfolk Island, other islands and rural areas. Freight charges will be applied to these areas.  We will contact you for the actual freight for your order.
At any point in time, Emerald Industrial Supplies reserves the right to charge excess freight costs

 

4.5 Other EIS Free Shipping Promotion

* Excludes some remote areas.

* Excludes oversized items

This free shipping offer will only apply to the customers within Australian shoreline, not including Tasmania, Norfolk Island, other islands and rural areas. Freight charges will be applied to these areas.  We will contact you for the actual freight for your order. 

At any point in time, EIS reserves the right to charge excess freight costs
 

5.0 Damaged Goods 

Please verify that your goods have been shipped correctly without damage when receiving stock.
Returned goods will not be accepted as damaged in transit if signed for by the customer with the shipping company at the time of delivery.

 

6.0 Dangerous Goods

According to the Australian Postage Regulation, some Lithium Battery exceeds the limit of 96 watt-hours (e.g. 18V 6.0Ah Battery is 18 x 6 = 108 Watt-hours), and gas are classified as Dangerous Goods. It has Dangerous Goods charges beyond the freight. Please contact us to find out the extra postage. 

All the dangerous goods are prohibited by the Airfreight, it will go on road transport only.
Dangerous goods, oversize items and overweight items are NOT eligible for the Free Shipping Promotion. Extra postage will be applied to those products.

 

7.0 Supplier Direct Shipping

Please note the Supplier Direct Shipping is only for commercial address, please contact us if you are in a residential address and there must be someone on-site to receive the order otherwise surcharge will be applied if any redelivery fee occurred.
 

Further Information 

Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns you may have. email us at admin@emeraldindustrial.com.au or call 1300 694 000.